What Plainview Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Plainview since 1984, and we’ve learned that the best advertising is a homeowner who can actually see what came out of their flue and understands why it mattered. Our reviews don’t come from follow-up emails begging for stars. They come from people who watched our camera inspection, saw the photos, and got a plain-English verdict they could act on. That’s how we’ve stayed in business for over 42 years in Nassau County.
Recent Reviews
We bought our split-level on Washington Avenue in Plainview last spring, and the previous owner said the chimney was “probably fine.” Russell’s technician ran the camera up and showed us a cracked clay liner with gaps big enough to drop a pencil through. No hard sell, just the photos and a written estimate. They installed a DuraFlex stainless liner in October, and we’re burning oak from the tree we took down on our property without a wisp of smoke in the living room.
Paul R., Plainview, NY
Our cape on Stratford Road had a chimney that hadn’t been touched since the Reagan administration, if we’re being honest. The Hearthstone crew found two inches of glazed creosote, the hard stuff that catches fire. They explained the difference between a sweep and a chemical treatment, showed us the before-and-after camera shots, and we paid exactly what the estimate said. The 90-Day Done Right Promise was on the paperwork before they asked for a signature.
Gabriela R., Plainview, NY
I’m a skeptical person by nature. When the technician said our chimney crown was spalling and water was getting into the masonry, I assumed I’d be told we needed a full rebuild for ten thousand dollars. Instead, he applied HeatShield crown seal after cleaning the surface, showed us the work with the camera, and charged us a third of what I was braced for. That was three winters ago in Plainview, and we’ve had zero leaks.
Eduardo M., Plainview, NY
We called at 9 PM on a Sunday because our fireplace was backing up smoke into the den. A live person answered, which I honestly didn’t expect. They scheduled us for Tuesday, arrived when they said they would, and found a bird’s nest above the damper. The sweep and cap installation took one visit. The technician was uniformed, wore shoe covers in our house, and the invoice matched the quote to the dollar. Done right, and they stood behind it.
Maurice N., Plainview, NY
Our 1970s colonial near the Plainview-Old Bethpage border had a chimney that smoked every time the wind came from the northwest. Two other companies said we needed a taller chimney or a power vent. Russell Haines himself came out, measured the draft, and found the real problem: our firebox was too shallow for the fireplace opening. He installed a smoke guard and swept the flue. Cost us under three hundred dollars. Problem solved for six years now.
Paul R., Plainview, NY
I manage my mother’s house on Margaret Drive while she’s in assisted living. The chimney hadn’t been used in four years, and I needed documentation that it was safe before the home care agency would allow space heater use in the bedroom. Hearthstone did a Level-2 inspection, gave me printed photos with annotations, and a written verdict that the flue was intact but needed sweeping before any fires. The plain-English report satisfied the agency and my own peace of mind. The senior discount was applied without me asking.
Gabriela R., Plainview, NY
Why Customers Trust Us
Every review we earn in Plainview traces back to the same four commitments we’ve kept since 1984.
Photos you can see, a plain-English verdict. Our Level-2 camera inspections end with images the homeowner can examine and an explanation that doesn’t require a engineering degree. No hidden damage, no mysterious recommendations.
A square deal: no surprises on the bill. The number on the estimate is the number on the invoice. Our no-hassle upfront pricing means we agree on scope before we start, and our 90-Day Done Right Promise covers the work in writing with no arguing. If it’s not right, we come back.
We’ll be there when we say. Most jobs complete in a single visit because our technicians arrive in stocked trucks with professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes, no return trips for parts.
Someone real answers the phone. Twenty-four hours a day, seven days a week, a live person picks up. Not a voicemail, not a callback queue, not an app that routes you to a call center in another state.
We’ve swept chimneys through Plainview’s ice storms, nor’easters, and the occasional hurricane remnant that blows up from the south. We know how Long Island’s freeze-thaw cycles batter masonry, how the oak and maple in Nassau County burn differently than the pine out east, and how many local homes built in the 1960s and 70s have clay liners that are reaching the end of their service life. That knowledge only comes from decades of working in the same neighborhoods, for the same kinds of families, with the same standard: done right, and we stand behind it.
Call (934) 348-4832 to schedule your chimney cleaning or inspection. Estimates are free, and a live person will answer.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Plainview since 1984.