Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
AfterThe Hearthstone Chimney Co. Guarantee
We’re Hearthstone Chimney Co., and we’ve been sweeping, repairing, and rebuilding chimneys across Plainview and the surrounding communities for over 42 years. Our guarantee is simple: we do the work right, and we stand behind it. That isn’t a slogan on a truck, it’s how Russell Haines has run this company since 1984. When we leave your home, the chimney is safe, the job site is clean, and the price on your invoice matches the price on your estimate. If something isn’t right, we come back and fix it. No paperwork to file, no arguments, no runaround. That’s the Keystone Standard, and it’s in writing.
Plainview homeowners know the stakes. Our winters are real, our fireplaces work hard, and a chimney that isn’t properly maintained is a genuine hazard. Creosote buildup, cracked flue liners, deteriorating mortar, and damaged caps aren’t cosmetic issues. They can lead to chimney fires, carbon monoxide intrusion, and water damage that compounds every season. We don’t use scare tactics to sell work. We use camera inspections, plain-English explanations, and professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. Then we back it with a promise we’ve honored for four decades.
What’s Covered
- Workmanship Guarantee: Every repair, rebuild, liner installation, and cap replacement is performed by background-checked, uniformed technicians using professional-grade materials, and if our work doesn’t hold up, we return and make it right at no charge.
- Parts and Materials: We install only name-brand components from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, never builder-grade substitutes, and we stand behind the integrity of every part we put in your chimney system.
- Job Site Cleanup: Chimney work is messy by nature, but your home doesn’t have to be, we protect floors and furniture, contain our work area, and leave your Plainview home as clean as we found it.
- On-Time Arrival: We’ll be there when we say, because a company that plans to be in town for thirty more years doesn’t burn bridges with homeowners who took time off work or rearranged their Saturday.
- Honest Upfront Pricing: The number on your estimate is the number on your invoice, period, no hidden fees, no “while we’re here” upsells, and no surprises when you open the bill.
Our Satisfaction Promise
Here’s what happens if you’re not satisfied with our work. You call us at (934) 348-4832, and a live person answers, 24 hours a day, 7 days a week. You explain what isn’t right. We schedule a return visit, typically within a few days depending on the season. Our technician arrives, assesses the issue, and fixes it. No charge. No re-inspection fee. No “let us check if it’s covered.” The 90-Day Done Right Promise means exactly that: if it’s not done right, we make it right, backed in writing with no arguing.
This promise is governed by our K.E.Y.S. values code. Krafted right. Every time. Your home first. Standing behind it. Russell Haines put this in place because he’s seen too many homeowners in Plainview and nearby towns get the runaround from contractors who treat guarantees as marketing language instead of binding commitment. We don’t operate that way. A chimney fire in January because a repair failed is not a customer service ticket, it’s a family at risk. Our satisfaction process is designed to remove every barrier between “something’s wrong” and “it’s fixed.”
Most jobs are completed in a single visit, which means most of our homeowners never need to invoke the guarantee. But it’s there, it’s in writing, and it’s been tested over 42 years of service. We’ve returned to homes in Plainview, Bethpage, Hicksville, and across Nassau County to address issues that ranged from a cap that shifted in high winds to a liner seal that needed reinforcement after the first heating season. In every case, we honored the promise without dispute. That’s why we’re still here, and that’s why homeowners refer their neighbors.
Licensed & Insured Backing
The guarantee on paper is only as solid as the company behind it. Hearthstone Chimney Co. is licensed and insured, which means if the unexpected happens, your Plainview home and your family are protected. Licensing isn’t just a formality in Nassau County, it means we’ve met the standards, passed the inspections, and operate under regulatory oversight that holds us accountable. Insurance means that on the rare occasion something goes wrong, you aren’t left negotiating with your own homeowner’s policy or chasing a contractor who disappeared.
Russell Haines has maintained these credentials without lapse since founding the company in 1984. In an industry where fly-by-night operators are common, that’s a distinction that matters. We’ve seen competitors come and go in Plainview, some with slick websites and discount pricing, few with four decades of continuous operation and a physical reputation to protect. Our licensing and insurance are the foundation that makes the 90-Day Done Right Promise enforceable. Anyone can write “satisfaction guaranteed” on a flyer. We back it with a business that plans to be sweeping chimneys in this community for another thirty years, and acts accordingly.
When you hire Hearthstone Chimney Co., you’re not gambling on a stranger with a brush and a ladder. You’re hiring a company with documented credentials, background-checked technicians, and a guarantee that has survived economic downturns, fuel crises, and forty-two Long Island winters. That’s the real warranty, the one that lives in our continued operation and our name in Plainview.
How to Use Your Guarantee
If you believe our work didn’t meet the Keystone Standard, call (934) 348-4832 any time, day or night. A live person will take your information and schedule a priority return visit. Have your original invoice ready, we’ll have your job details on file. We’ll photograph the issue, explain what happened in plain English, and resolve it. No third-party mediation, no small claims court, no social media campaigns needed. Just a square deal, the way Russell Haines has done business since 1984.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Plainview since 1984.